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Pietria Hardware Terms & Conditions



Pietria Hardware is a business in the Hardware & Equipment industry aimed at selling quality tools & machinery at great pricing and with great service.


This website can be accessed at pietria.co.za, all related mobile-sites and/or software applications are owned and operated by Pietria Hardware and its partners.


These website Terms and Conditions govern the ordering, sale and delivery of goods, and the use of the website stated.


These Terms and Conditions are also binding and enforceable against every person or entity that accesses or uses this website, including but without limitation, each user who registers as stipulated below. By using the website you acknowledge that you have read and agree to be bound by these Terms and Conditions.


These Terms and Conditions apply to users who are consumers according to the Consumer Protection Act, 68 of 2008


These Terms and Conditions contain provisions that –


May limit the risk or liability of Pietria Hardware or a third party; and/or


May create risk or liability for the user; and/or


May compel the user to indemnify Pietria Hardware or a third party; and/or


Serve as an acknowledgement, by the user, of a fact.


Your attention is hereby drawn to these Terms and Conditions because they are important and should be carefully noted.


If there are any provisions in these Terms and Conditions that are unclear to you, please feel free to ask Pietria Hardware to explain it to you before you accept the Terms and Conditions or continue using the website.


Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or void any right or obligation, created for either you or Pietria Hardware in terms of the CPA.


Use of this website is permitted by Pietria Hardware, however are subject to these Terms and Conditions. Therefore by using this website in any way, you are deemed to have accepted all the Terms and Conditions without contestation. You must not use this website if you do not agree to the Terms and Conditions.


Pietria Hardware may, at its discretion, and at any time and for any reason and without prior notice, suspend or terminate the operation of the website or the user’s right to access/use the website or any of its contents.


You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.


Failure on the part of you or Pietria Hardware to enforce any of these rights will not constitute a waiver of that right.

Any term or condition contained herein that is declared invalid, leaves the remaining terms and conditions in full force and effect.


No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be valid or in effect unless in writing and accepted by or on behalf of the parties hereto.

No indulgence, extension of time, relaxation or latitude which any party may show grant or allow to the other shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.


These Terms and Conditions contain the whole agreement between you and Pietria Hardware and no other warranty or undertaking is valid, unless contained in this document.


Registration & Use


You agree that your username and password will:


Not be disclosed (by you) to any third party; and


              Be used for personal use only;


For security purposes you agree to enter the correct username and password whenever ordering goods, lest you be denied access as a result of you compliance failure.


You agree, that once the correct username and password to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, except where the order is cancelled by you in accordance with these Terms and Conditions.


You agree to notify Pietria Hardware immediately upon becoming aware of or suspecting any unauthorised access to or use of your username and password and to take steps to resolve/manage any resultant loss or harm on your part.


By using this website, you also warrant that you are 18 years of age (or older) and of legal capacity.

If your parent or guardian supervises you and gives their consent, then such persons agree to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.


You agree that you will in no way use any device, software or other instrument to interfere, or attempt to interfere, with the proper workings of this website.


Users may place orders for goods, which Pietria Hardware may by rights accept or reject and whether or not Pietria Hardware accepts or rejects an order will depend on the availability of goods, the correctness of the information relating to the goods (including the price) and receipt of payment or authorisation by Pietria Hardware for the goods.


You may cancel an order at any time as long as you do so before receiving a dispatch or delivery notice. After delivery or your collection of the goods, you may return the goods only in accordance with our returns policy.


Placing goods in a wish list or shopping basket, does NOT constitute an order for such goods and as such, goods may be removed from the shopping basket if stock is no longer available or the price has changed without notice to you. Pietria Hardware cannot be held liable if such goods are not available or are not available at the particular price when you complete or attempt to complete the purchase at a later stage. You acknowledge that stock of all goods are limited and that pricing may change at any time without prior notice to you.


Every effort is made to process your order as soon as possible, however unforeseen circumstances may cause delays. Should there be any such delay, Pietria Hardware will contact you via email and/or phone to provide a revised collection/delivery date if possible.


When you make a purchase with us through the website, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way, are limited by our Terms & Conditions. You must not make any purchase through this website unless you understand and agree to all our Terms and Conditions. Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions.


Order processing will not begin until we have receive a confirmed purchase order and full payment.


Stock availability


Pietria Hardware will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available or discontinued, offers thereof are discontinued on the website.


We cannot however guarantee the availability of stock. When goods are no longer available after you have placed an order, Pietria Hardware will notify you and you will be entitled to a refund of any amount already paid by you for such goods.




We are committed to providing secure online payment facilities. All transactions are encrypted using the appropriate encryption technology and techniques.


We accept the following payment methods –


Debit card;


Credit card: We may at times need more information in order to verify that your payment is valid and we may, in such cases, withhold the delivery until such a time as the additional information is received and we can verify your payment.


If we do not receive authorisation for your payment, your order for the goods may be cancelled.


You also agree that you are fully authorised to use the credit card supplied for purposes of paying the goods and you also agree that your credit card has sufficient available funds to cover all the costs incurred on the website.


Instant EFT;


Cash on delivery (except where any of our exclusions apply & subject to approval): You undertake to ensure that you have the exact cash-on-

hand at the time of delivery of the ordered goods.


Vouchers & Coupons


Pietria Hardware may from time to time make gift vouchers and coupons or available, whether physical or electronic, for use on the website towards the purchase of Pietria Hardware goods. Gift vouchers and coupons can only be redeemed while they are valid and expiry dates cannot be extended or modified.


Gift vouchers and coupons cannot be used to buy other gift vouchers or coupons. They do not accrue interest and are not refundable for cash.


Deals & Discounts


From time to time, we may offer certain goods at discounted prices. These will be subject to certain conditions (as set out in these Terms and/or the website), which define the scope of the deal. If you buy a product within the scope of a deal, you will pay the discounted price for that product.


However, if you buy a product in a manner that falls outside of the scope of a deal, then you will pay the then current selling price on the website, for each product that falls outside the scope of the deal.




At Pietria Hardware, we pride ourselves on the simple principle that our customers come first.


We aim to keep our website, mobile site and other related software applications, safe for everyone to use, and to that extent data security is of the utmost importance. If you have discovered a security vulnerability on/in our website, we encourage you to contact us and disclose it to us in a responsible manner.


When security vulnerabilities are reported to us in compliance with this policy, Pietria Hardware will validate and fix these vulnerabilities as soon as is reasonably possible, in line with our commitment to the privacy, safety and security of our customers.


We will not take legal action against you or terminate your access to the service if you discover and report such security vulnerabilities responsibly and in compliance with this policy. Pietria Hardware reserves all of its legal rights in the event of any noncompliance with this policy.


If you are looking to report another type of issue that falls outside of the scope of this policy, like if you are a current customer and you suspect fraudulent activity or suspect that your account may have been compromised, please contact our team here.


Your issue will be investigated immediately and thoroughly.


Pietria Security commitment

If you identify a security vulnerability in compliance with this policy, Pietria Hardware commits to:


  1. Acknowledge receipt of your report

  2. Confirm the validity of your report

  3. Notify you when the vulnerability is fixed

We can unfortunately not offer any monetary rewards.




Additional terms and conditions may apply to specific products that are sold by Pietria Hardware. Those terms and conditions form part of these Terms and Conditions and you agree that you are bound by them. All specific Terms and Conditions will supersede these standard Terms and Conditions should any conflict/discrepancy between the aforementioned exist.




Pietria Hardware will take all reasonable efforts to ensure the accuracy of the description, availability, purchase price and delivery charges of goods on the website. However, we will not be liable for any loss, claim or expenses incurred due to any errors on the website or arising from purchases made on the website.


Pietria Hardware can also not be bound by any incorrect information displayed on any third party websites with regards to our displayed products. Some pictures/images may differ from the actual product due to factors outside of our control.


Errors may occur in specifications of products sold, however this is never intentional and usually occurs due to manufacturing changes outside of Pietria Hardware’s knowledge or control.


Website Termination


We will as far as is reasonably possible, attempt to ensure the availability of the website, except during scheduled maintenance periods, and are entitled to discontinue providing the website or any part thereof with or without notice to you.


Pietria Hardware may at its discretion, terminate, suspend and modify this website, with or without notice to you.


You agree that Pietria Hardware will not be liable to you in the event of such termination, suspension or modification, with or without your notification thereof.


Domicile Citandi et Executant & Jurisdictional Laws


This website is governed by the laws of South Africa and Pietria Hardware chooses as its Domicile Citandi Et Executant for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


These Terms and Conditions and any disputes in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. By making use of this website you consent and submit to the jurisdiction of the South African courts regarding all proceedings, transactions and applications by either party against the other, arising from any of these Terms and Conditions.


In the event of a dispute between you and Pietria Hardware, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.


Nothing in these Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.


Warranties & Repairs


The products and services sold by Pietria Hardware are sold “as is” and “as available”.


Pietria Hardware does not give any guarantee or warranty regarding the performance of any product and excludes any implied warranties to the full extent permitted by law.


The manufacturers of the products sold by Pietria Hardware may provide a manufacturer’s warranty in respect of their products/products baring their brand name.


This manufacturer’s warranty is not given/otherwise honoured by Pietria Hardware although we may be responsible for providing certain warranty services under this manufacturer’s warranty in terms of its arrangements with those manufacturers.




We are a participant under the Consumer Goods and Services Industry Code and are bound by it. An electronic copy of this Code is available at http://www.cgso.org.za/downloads/.


If you have a complaint about the goods or services provided by us or you need any information regarding our complaints-handling process, please get in touch with us via our Help page on the website or you can contact us at ( 27)16 362 0038.




I hereby submit that I understand that all the designs and trademarks are registered to Pietria Hardware and accept these Terms and Conditions as lawful and complete.


I undertake not to copy/duplicate or distribute the trademarks and designs directly or indirectly in any way and understand the legal implications thereof.


Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Pietria Hardware for any civil action or any legal action deemed necessary against me.


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